Effective date: September 2, 2026 · Last updated: September 2, 2026 · Currency: USD
Volgram LLC (“Volgram,” “we,” “us”) provides professional mobile vehicle and fleet services. This is not a retail store. We do not ship consumer goods on this version of the site, so there is no product-return or shipping policy.
How to cancel or request a refund
Email info@volgramllc.com with:
- company name
- contact name
- request, quote, or invoice ID if you have one
- scheduled date/time if any
- reason
You may also call +1 (617) 970-2027.
We review requests in business days. Approved refunds go back to the original payment method within 10 business days.
Quotes
You may cancel a quote at any time before we accept it in writing or dispatch a technician. No charge.
Scheduled jobs
Cancel or reschedule at no charge if you give at least 24 hours’ notice before the scheduled arrival.
If you cancel after that window, after a technician is already traveling, or if we arrive and cannot access the vehicle or site for reasons on your side, a dispatch fee of 75 USD may apply, or the dispatch fee stated on your quote if it differs.
Unstarted prepaid work
If you prepaid and we have not started labor and have not ordered parts, we refund the prepaid amount minus any dispatch fee already earned under this policy.
Non-refundable once performed or consumed
- Diagnostic time and on-site inspection already performed
- ECM / ECU programming already written to the vehicle
- Parts or supplies already ordered or installed
- Emergency or after-hours dispatch already rolled
- Completed work that matches the approved scope
- Travel / dispatch already incurred after the notice window
Unsatisfactory work
This is professional services. If labor does not meet the limited workmanship standard in our Terms of Service, email us within 14 days of the job. We will review the vehicle or documentation. If we agree the labor was deficient, we will re-perform that labor. A cash refund is only considered if we cannot reasonably correct the work, and will not exceed the labor amount paid for that item.
No-shows and incomplete information
If we arrive at the agreed location and the vehicle, site, or an authorized contact is not available, or the information you sent is materially wrong, the visit may be treated as completed dispatch and the dispatch fee may be charged.
Disputes
Contact info@volgramllc.com first and allow us a reasonable chance to fix the issue. You may also use your card issuer’s dispute process. A chargeback does not replace that notice.
Payments
When a card payment is taken, it is processed by Stripe. Volgram LLC does not store raw card numbers on its servers. Payments processed securely by Stripe.
Contact
- Legal name
- Volgram LLC
- Location
- Atlanta, GA, USMobile service — no walk-in location
- info@volgramllc.com
- Phone
- +1 (617) 970-2027
- Website
- https://volgramllc.com